Infrastructure Support Services
Infrastructure Support services include both hardware maintenance and support services, and network software maintenance and support services.
- Hardware maintenance and support services include online and telephone technical troubleshooting and assistance for setup, and upgrades.
- Software maintenance and support services include long-term and pay-as-you-go (incident-based) support contracts.
- Software support contracts include remote troubleshooting and support provided via the telephone and online channels, as well as installation assistance and basic usability assistance.
- New product installation services, installation of product updates, migrations for major releases of software and other types of proactive or reactive on-site services.
Value-added Offerings
CENTOVIA offers maintenance and support in the following areas:
- Break & Fix
- Service Desk
- Incident Management
- Onsite Labor
- Onsite Support & Maintenance
- Resident Engineer
- Client Delivery Management
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